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figma weave team credit allocation not working

Resolve issues where allocated AI generation credits fail to distribute across team members or seats in Figma Weave.

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Updated 9/4/2026

When managing a Figma Weave team plan, administrators can allocate shared monthly generation credits to individual workspace members. If team members report zero available credits despite an active team plan subscription, the allocation settings or seat assignments may be out of sync.

Quick checks

  • Verify active subscription: Confirm that the team workspace payment processed properly and didn't encounter a /fix/figma-weave-billing-error.
  • Check generation status: Make sure team members aren't mistaking credit allocation issues for a scenario where Weave is /fix/figma-weave-not-generating due to canvas selection errors.
  • Confirm team workspace context: Verify that affected users are actively working inside the paid team workspace, not a personal draft space.
  1. Check seat tier permissions

Open Admin Settings > Members and verify that affected users hold an active paid seat. Viewers or restricted accounts cannot receive pooled credit allocations.

  1. Review Credit Management mode

Go to Workspace Settings > Weave AI Settings. Ensure credit distribution is configured correctly—either set to Equal Shared Pool or Per-User Monthly Limit.

  1. Reset user credit caps

If using manual allocation limits, toggle the user's allocated credit limit down, save changes, and then set it back to the intended value. This forces a fresh database synchronization.

  1. Reassign seat licenses

If a team member was recently added, remove them from the Weave permission group and re-add them. This re-triggers the onboarding credit grant.

  1. Have users re-authenticate

Instruct affected team members to log out of Figma and back in, or force-reload their tab (`Cmd+R` / `Ctrl+F5`) to fetch updated credit token values from the server.

Still stuck?

If pooled credits still fail to assign after updating admin allocations, check whether your workspace plan has reached its total monthly usage cap. Figma Weave Support is an independent troubleshooting resource and is not affiliated with Figma.

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