Figma Weave billing, credits or payment error

Fastest checks

1. Confirm you are signed into the account that holds the subscription.
2. Confirm the file belongs to the team the credits were bought for.
3. Sign out and back in to force a balance refresh.
4. Check whether the charge actually settled, or is still a pending authorisation.

If checkout fails

Disable content blockers for the payment window, verify the billing address matches your statement exactly, and avoid more than two retries with the same card — repeated attempts can trigger a temporary issuer block.

If the plan upgraded but access did not

Hard-reload after five minutes. If entitlement still has not propagated, gather the invoice reference and charge timestamp before escalating to your billing owner.