Figma Weave credits not showing up: fix
Credits purchased but not visible in Figma Weave? Here is the order of checks that resolves almost every case.
Updated 8/13/2026
Why credits go missing
A credit balance is attached to a specific account and a specific team or organisation. Almost every "missing credits" report is really a mismatch between where the credits were bought and where they are being spent.
Work through these in order
- Confirm the account. Check the avatar in the top-right of Figma. Many designers hold both a personal and a work identity with similar email addresses.
- Confirm the team. Credits bought for one team do not roll over to a file owned by another team.
- Force a balance refresh. Sign out, sign back in, then reopen the Weave panel. Balances are cached per session.
- Check the payment actually settled. A pending card authorisation is not a completed purchase; some banks hold 3-D Secure charges for several minutes.
- Look for a seat-level cap. Organisation admins can cap per-seat AI spend, which shows up as zero available credits even when the team balance is healthy.
If the balance is still wrong
Capture the invoice reference and the exact time of the purchase before contacting your billing owner — with those two details, reconciliation usually takes one message instead of several.