figma weave subscription receipt not received fix

Missing payment receipts after a Figma Weave plan renewal or credit top-up can delay business expense reporting and tax compliance. In most cases, missing invoice emails stem from strict corporate spam filters, wrong billing contact settings, or temporary email queue delays.

Quick checks

• Check spam and junk folders: Search your email client for messages from automated billing domains or search for terms like "Figma Weave Invoice".
• Verify transaction status: Ensure the subscription payment went through successfully without throwing a /fix/figma-weave-billing-error.
• Check service status: Confirm that core email and platform delivery services are not lagging behind during an outage on /fix/figma-weave-down.

1. Verify your designated billing email address

Open your account settings in Figma and check the billing settings tab. Ensure the designated billing contact email is correct, especially if your workspace uses a centralized accounting alias (e.g., finance@company.com).

1. Download receipts directly from the portal

You do not need to wait for email delivery to access your records. Navigate to Account Settings > Billing > Invoice History. Every completed payment features a Download PDF link for immediate download.

1. Trigger a receipt resend

Inside the billing history table, select the payment entry for the missing transaction date and click Resend Receipt. Allow up to 15 minutes for automated mail queues to deliver the document.

1. Whitelist the billing sender domain

If your enterprise email server drops automated transactional mail, ask your IT department to add the billing notification addresses to your company's safe senders list.

Still stuck?

If receipts remain unavailable in your dashboard after a confirmed bank charge, verify that you are logged into the exact account that initiated the purchase. Figma Weave Support is an independent troubleshooting platform and is not affiliated with Figma.