figma weave payment declined 3d secure fix

When upgrading your subscription or purchasing add-on credits in Figma Weave, your bank may trigger a 3D Secure (3DS) two-factor authentication prompt. If this step times out, fails, or fails to pop up, your transaction will be automatically declined by the billing gateway.

Figma Weave Support is an independent troubleshooting resource and is not affiliated with Figma, Inc. Follow this guide to clear browser blocks and resolve payment authentication failures.

Quick checks

• Ensure pop-up blockers and aggressive ad-block extensions are temporarily turned off.
• Confirm your banking app or SMS line is active to receive verification codes.
• Verify that your card supports international online transactions and 3D Secure protocol.
• Check if the platform is experiencing downtime at our /fix/figma-weave-down live status page.

1. Clear checkout cache and disable pop-up blockers

3D Secure verification typically opens inside a hidden modal window or iframe. If your browser blocks popups or runs privacy extensions, the authentication window fails to load, triggering an immediate decline. Disable tools like uBlock Origin temporarily or re-attempt payment in an Incognito window.

1. Try a secondary browser or mobile device

Different web browsers handle cookie consent and cross-domain iframe requests differently. If Google Chrome hangs on the bank verification screen, switch to Firefox, Safari, or a mobile browser to complete the transaction.

1. Re-enter payment details to retrigger authentication

Navigate to your billing portal, remove the saved payment card, and add it again. Re-entering details forces your card issuer to issue a fresh 3D Secure challenge instead of relying on an expired authentication token.

1. Contact your card issuer to authorize recurring AI purchases

Some banks automatically flag automated AI platform subscriptions as suspicious cross-border charges. Call the customer service phone number on the back of your card and ask them to authorize charges from Figma's payment processor.

If your card continues to fail after clearing authentication prompts, check our comprehensive /fix/figma-weave-billing-error guide for alternative payment options and billing steps.

Still stuck?

If your bank confirms no restriction exists on your card and you still cannot complete authentication, open a support request directly with official Figma account support or consult your workspace billing manager.