figma weave non profit discount not applied

If your organization was approved for a non-profit rate but full pricing is showing up on your invoice, your discount profile might not be attached to your team workspace. Figma Weave AI generation features are billed based on tier status, and applying a discount requires proper domain mapping and verification.

This guide from Figma Weave Support walks through the steps to get your non-profit pricing reflecting accurately on checkout and recurring charges.

Quick checks

• Confirm that your non-profit application approval email lists the exact team handle you are currently using.
• Check if you are hitting a generic billing payment issue by visiting the /fix/figma-weave-billing-error guide.
• Ensure your account role is set to Workspace Admin or Billing Admin, as Standard Members cannot view discounted tier pricing.
• Verify that the system servers are fully operational and not experiencing intermittent sync delays at /fix/figma-weave-down.

1. Verify workspace ownership and domain match: Non-profit discounts bind to specific domain extensions or registered email handles. Log into your account setting tab and verify that your primary billing email uses your organization's official domain rather than a personal account.
2. Re-link the approved workspace team: If you created a new workspace after receiving discount approval, the discount code or automated seat pricing won't carry over automatically. Navigate to Workspace Settings > Admin Console > Billing, select "Apply Discount Code or Grant," and re-enter your approved non-profit approval reference ID.
3. Clear cached checkout sessions: Sometimes the web app caches previous full-price subscription tokens. Log out of the web client, clear your browser cache and cookies, and log back in before attempting to finalize the plan selection.
4. Check for mixed seat types: Non-profit discounts typically apply to core editor seats and AI generation add-on bundles. Ensure you have not added unapproved third-party seat add-ons or enterprise plugins that override discount structures.
5. Review pending invoice status: If an invoice has already been generated at full price, changing account settings will not retroactively update that specific open invoice. You must request an adjusted billing statement from support before payment completes.

Still stuck?

If your non-profit discount remains unapplied after updating your workspace settings, contact your workspace administrator to confirm your organization's token status, or submit a manual billing review ticket through the account billing dashboard.