figma weave downgrade plan lost credits fix

When downgrading or switching your Figma Weave subscription tier, you may notice that remaining paid AI credits suddenly disappear or that generation runs fail unexpectedly. Subscription downgrades alter your account credit caps and monthly rollover allowances. This guide walks you through fixing account state mismatches after changing your plan tier.

Quick checks

• Check billing cycle end date: Downgrades generally take effect at the end of your current billing period, but credit caps adjust immediately depending on plan terms.
• Verify plan status: Open Settings > Billing to confirm whether your previous payment processed successfully by checking /fix/figma-weave-billing-error.
• Review credit tier caps: Free and lower-tier plans enforce lower maximum monthly generation thresholds.

1. Re-authenticate your Figma session

Plan updates require a session token refresh. Log out of Figma completely, close all browser windows and desktop app instances, then log back in to force the editor to re-fetch your updated account entitlements.

1. Check prorated credit calculations

When stepping down from an Enterprise or Unlimited tier to a standard tier, unused promotional or bonus credits associated with the higher tier are pruned. Review your Credit Usage History in account settings to see if your missing credits were auto-prorated upon downgrade approval.

1. Test generation functionality

Attempt to generate a small design element on a blank canvas. If your credit counter displays available usage but the generation engine hangs, follow /fix/figma-weave-not-generating to resolve stuck prompt queues.

1. Verify workspace seat assignment

Ensure your user account was not automatically unassigned from the Figma Weave seat pool during the plan transition. An admin must re-grant seat access under Admin Console > Members if your account reverted to viewer status.

Still stuck?

If your paid credits disappeared prior to your billing cycle reset date without an account credit refund, submit a support ticket via the official Figma Help Center under Subscription Management. Include your invoice numbers for both the original and downgraded tiers.