figma weave credit top up not working

Running out of generation credits during an active project can stall your entire team. If your attempt to purchase a manual credit top-up package fails or the purchase completes without updating your account balance, specific permissions or billing sync delays are usually responsible.

Figma Weave Support provides independent troubleshooting solutions for designers using Figma's AI tools.

Quick checks

• Confirm that your primary payment card on file has sufficient available funds.
• Check whether your workspace owner has restricted add-on purchases for non-admin accounts.
• Refresh your browser tab to confirm your AI credit balance did not simply fail to update visually.
• Review our /fix/figma-weave-billing-error guide for payment processing errors.

1. Verify workspace purchasing permissions

In team and enterprise accounts, individual contributors frequently lack permission to make direct credit purchases. If you attempt a top-up from an Editor profile, the checkout may close without applying charges. Ask your Team Admin or Billing Admin to execute the top-up or grant billing privileges.

1. Force re-sync your account workspace token

In some cases, the payment gateway processes the payment, but the application token granting credit access fails to update inside the editor. Log out of your Figma account completely, close all browser windows, and log back in. This forces the editor to pull updated credit totals from server records.

1. Check for pending invoice approvals

If your workspace operates under monthly invoice billing rather than instant credit card processing, manual credit orders may require admin approval before allocation. Review your account billing history for a pending status before placing a duplicate order.

1. Verify generation status before assuming credit loss

If your top-up credits appear in your account balance but the canvas refuses to generate frames, the issue may be rendering-related rather than billing-related. See our guide on /fix/figma-weave-not-generating to fix canvas generation locks.

Still stuck?

If your bank account was debited but your credit balance remains unchanged after 30 minutes, submit your receipt reference ID directly to official Figma billing support for account adjustment.